Job Description

ALARM ONE is currently looking to fill the following Employment Opportunities:

• Collections
• Contract Administration
• Credit/Data Entry
• Field Technician
• Installation
• Human Resources
• Sales Representative

The Collection Department

Summary:

The Collection department is responsible for pursuing collection of past due accounts.  The department favors a customer service approach to collections and maintains high standards for collections rates.

Positions within the Collection Department:

There are five (5) positions within the Collection department.

There are Collection Reps I, II and III.  These positions all perform essentially the same functions but are compensated differently based upon both their years of experience as well as their demonstrated success rate.  

There is also a skip tracer who is responsible for researching the issue of delinquent accounts and outstanding balances.

There is a Collection Supervisor who performs supervisory functions in addition to the Collection responsibilities.

Experience Level Required to work in the Collection Department:

As a general rule, the minimum amount of experience required for consideration is 1 year.

General Qualifications Required to work in the Collection Department:

• Familiarity with the Collection law of FDCPA
• Prior experience working with a third (3rd) party collector

Contract Administrator

ALARM ONE, INC. is looking for one (1) full time Contract Administrator.  

Responsibilities include, but are not limited to:

• Review of daily installation records.
• Verification that the contract documentation regarding the installations has been received.
• Review of Contract documentation received.
• Ensure that all contracts satisfy the requirements for multiple purposes including funding purposes, payroll purposes, etc.
• Responsible for the input of information into manifest for payroll purposes and customer's billing information into ACUITY system.
• Processing required contract changes
• Distributing the appropriate information to the respective departments
• Reconciling the manifest and resolving discrepancies if any.
• Reviews documentation submitted by the Branch Offices.  
• Communicates with the representatives at the Branch Office regarding discrepancies located between the documents received and the description of documents on the log sheets.

Requirements:

• Contract administrative experience preferred
• Ability to identify problems and errors and to access and resolve contract issues
• Must be detail oriented.
• Must be analytical and able to exercise judgment to employ alternative solutions when appropriate and authorized.
• Must be able to handle multiple tasks and meet deadlines
• Must be able to work well under pressure
• Must be able to develop and maintain working relationships with co-workers and management.
• Must be able to communicate effectively with other departments

Credit / Data Entry Department

Summary:

The Credit/Data Entry Department is responsible for accurately processing, recording, and retrieving of customer-related information and credit.  The Credit/Data Entry Department also supports all administrative and field functions.

Positions within the Credit/Data Entry Department:

Currently, there are six (6) positions within the Credit/Data Entry Department.  Details on each position are provided in the table below.

Credit / Data Entry Supervisor

Responsibilities include:

• Oversees all activities of the Credit/Data Entry Dept.
• Reviews all credit reports and resolves pending issues (hold list).
• Communicates and supports field employees.
• Updates installation and staffing schedules daily.
• Provides overrides for credit approvals and/or declines.
• Ensures customer service procedures are followed.
• Oversees the closing of credit card batches on a daily basis.
• Approves weekly time sheets for staff.

Requirements include:

• 2 years of managerial experience
• A working knowledge of PCs at an intermediate supervisory skill level.
• Ability to communicate effectively with employees and customers.
• Familiarity with field concepts, practices, and procedures.
• Creative ability and flexibility.

Quality Control & Assurance Supervisor

Responsibilities include:

• Works in close cooperation with Credit/Data Entry Managers.
• Receives and verifies all manifested contract documents.
• Reviews and verifies completeness of all received documents.
• Transmits all approved and acceptable documents to Credit/Data Entry Management.
• Holds incomplete documents and returns the specific items requiring correction to the branch from which it came.
• Tracks and reports document and procedural problems or omissions on contract submissions.

Requirements include:

• 2 years of post-secondary education in business or statistics.
• An understanding of office processes and document flow.
• Exceptional attention to detail.
• Ability to identify trends and correct inefficiencies.
• Intermediate computer skills.
• Ability to document, report, and present findings to management.
• Bachelor degree in Business preferred.

Credit / Data Entry Assistant Manager

Responsibilities include:

• Supervises Data Entry staff.
• Solves internal problems within the Data Entry department and field personnel.
• Runs, approves, declines credit and decides if sale qualifies for co-signer or guarantor.
• Processes files - updating the database with customer's employment and mortgage information.
• Assumes responsibility for final inspection and extensive proofreading of legal documents.
• Sorts and matches all documents received from branch offices.
• Reconciles the manifest in detail each day to meet deadlines.
• Assumes all managerial duties in the absence of the Manager.

Requirements include:

• 1-2 years of management or supervisory experience, preferably in a data entry environment.
• Excellent PC and data entry skills.

Monitoring Coordinator

Responsibilities include:

• Works on funding issues to correct specific account problems vs. funding requirements.
• Maintains monitoring services for customers and the cancellation of monitoring service.
• Writes up service changes and new customer information to relay to appropriate monitoring company and update in necessary database files.
• Removes customers from monitoring service and confirms status.
• Processes accounts taken over by new customers.
• Assists Credit/Data Entry Manager when necessary, including approving credits or filling in for the manager in her absence.
• Works by phone to resolve customer concerns.

Requirements include:

• 2+ years management or supervisory experience.
• Detail oriented.
• Ability to work well with others in high-stress situations.
• Good customer service skills.
• Computer literate and knowledgeable.

Credit / Data Entry Operator

Responsibilities include:

• Enters data from documents into computer following format display on screen.
• Takes customer personal information from sales representatives.
• Runs credit check on customers to ensure qualification.
• Verifies funds from checking, savings, and credit cards.
• Performs home verification surveys.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Maintains records of completed works and shreds expired documents.
• Prints, checks, and distributes install schedule for dispatch for next day (night shift).
• Prepares and processes contracts, EPPS, invoices and checks to be entered in Manifest.
• Re-stocks supplies for next shift.

Requirements include:

• A minimum of 5,000 KSPH, with 95% accuracy
• PC proficiency
• Keyboard by touch
• Alpha numeric skills
• Must pass typing and spelling test.

Credit / Data Entry Coordinator

Responsibilities include:

• Responds to incoming calls professionally and in a timely manner.
• Records customer information.
• Runs credit reports and submits them to management for final approval.
• Verifies funds from savings and checking; authorizes and charges credit cards.
• Verifies home ownership by calling customer.
• Logs and updates customer information by inputting into system.
• Processes contract paperwork by verifying signatures/monitoring amount, and copies files.
• Performs other duties as prescribed by manager.

Requirements include:

• Ability to read and understand documents including legal contracts.
• Excellent customer service and organizational skills.
• Accuracy in data input.
• Ability to work in a multi-task environment.

Field Technician

Job Description:

To service and maintain customer alarm systems in their homes and businesses, which includes but is not limited to running new wires for communication and power, troubleshooting and replacing system equipment, re-teaching customers, and filling out contracts, addendums and other service-related paperwork.

Experience Required:

1 year of alarm experience is preferred, but will train if necessary.

Qualifications Required:

Knowledge of and ability to use various hand and power tools.  Ability to lift at least 50lbs. Ability to read and write the English language.  Ability to read a map and drive an automobile for long periods.

Compensation:

Determined by experience.

Other:

Must have a valid drivers license and current insurance.  Reliable transportation and set of necessary tools are required.  No felony record.

Installation (Installer)

Job Description:

Install wireless alarm systems in customer homes and businesses.  Train customers on all the features and functions of the system.

Experience Required:

1 year of alarm experience is preferred, but will train if necessary.

Qualifications Required:

Knowledge of and ability to use various hand and power tools.  Ability to lift at least 50lbs. Ability to read and write the English language.   Ability to read a map and drive an automobile for long periods.

Compensation:

Determined by experience.

Other:

Must have a valid drivers license and current insurance.  Reliable transportation and set of necessary tools are required.  No felony record.

The Human Resources Department

Summary:

The Human Resources Department of ALARM ONE, INC. is responsible for handling a multiplicity of tasks regarding the processing and maintenance of documentation for employees for purposes of both compliance and efficiency.  The specific substantive areas for which the Human Resources Department prepares and maintains employee records includes but is not limited to the hiring of new employees, termination of employees, employee benefits, workers compensation, and employee discipline. The Human Resources Department is entrusted with the handling of highly sensitive and confidential matters.   In addition, the Human Resources Department functions in many respects as an intermediary between the upper management of the Company and the employees.  The Human Resources Department also seeks to enhance employee morale by encouraging participation in programs such as Employee of the Month, recognition of Birthdays and regular monthly meetings.

Positions within the Human Resources Department:

There are four (4) positions within the Corporate Office of Human Resources Department which are the Receptionist, a Human Resources Clerk, a Benefits Administrator and the Human Resources Manager.

The Receptionist at the Corporate Office is responsible for answering, screening and directing all incoming telephone calls to the Corporate office of ALARM ONE, INC.   The Receptionist also plays a primary role in the processing of both incoming and outgoing mail.  

The Human Resources Clerk is responsible for several clerical tasks including but not limited to maintaining the employee files, entering and editing data in the confidential computer software for the department, processing employee new hires and researching employee matters upon request.   The Human Resources Clerk is expected to exercise considerable discretion as he/she is required to review sensitive information in employee files for several purposes including the completion of employee verifications.  

The Benefits Administrator performs an enormous amount of functions for the Human Resources Department and functions as the primary right hand for the Human Resources Manager.  Although the Benefits Administrator is exclusively responsible for the handling of all benefit issues from enrollment through termination, this person also plays a vital role in the management of all workers compensation claims.  The Benefits Administrator functions in all capacities as a Human Resources Manager when the manager is unavailable.  

The Human Resources Manager is the person ultimately responsible for the management of any and all issues which fall under the umbrella of the Human Resources department.  The person in this position will generally serve as the primary point of contact for upper management when addressing employee issues.  The Human Resources Manager is also responsible for the management of the administrative personnel in the branch satellite offices.  Each branch satellite office has both a Receptionist and an Office Coordinator.  

Sales Representative

Job Description

Sells ALARM ONE home security systems and security monitoring services to residential homeowners.

Responsibilities include:

• Performs tasks related to the selling of ALARM ONE home security systems and related products.
• Explains security monitoring services to customer and demonstrates the use of equipment.
• Examines customer's home to analyze security needs and makes recommendation based on findings.
• Prepares for selling by gaining a strong understanding of the product, services, and contracts.
• Enters new customer data and other sales data for current customers on contract.
• Prepares and submits all necessary paperwork and pay logs accurately and in a timely manner.
• Establishes and maintains working relationships with other departments and co-workers.
• Attends all daily meetings and participate in all office prospecting activities.
• Develops, records, and monitors professional goals.

Qualifications Required:

• Must be at least 18 years of age.
• Must possess excellent communication skills and professional demeanor and presentation.
• Must have access to own transportation (and insurance coverage).
• Must be able to obtain fingerprint clearance, State & Federal.

Compensation:

Commission-based compensation with weekly bonuses.  Average commission/sale = $200.00.

Note:

This position is an entry-level position.  Significant advancement opportunities offered.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Must be able to write, speak, and hear clearly (direct communication); stand, bend, twist, lift as necessary and be able to walk for long periods of time.  Must possess ability to safely operate an automobile.